@import "https://fonts.googleapis.com/css2?family=Noto+Naskh+Arabic:wght@400;500;600;700&family=Noto+Sans+Arabic:wght@300;400;500;700&display=swap";
*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--primary:#1a6b5e;--primary-light:#2da58e;--primary-glow:#2da58e40;--accent:#f0a500;--bg-deep:#050e0c;--bg-surface:#0c1916d9;--glass:#ffffff0a;--glass-border:#ffffff14;--glass-border-strong:#2da58e4d;--text-primary:#e8f4f1;--text-secondary:#e8f4f199;--user-bubble:linear-gradient(135deg,#1a6b5e 0%,#2da58e 100%);--assistant-bubble:#0f231ee6;--font-heading:"Noto Naskh Arabic",serif;--font-body:"Noto Sans Arabic",sans-serif;--radius:18px;--radius-sm:10px}html,body{height:100%;overflow:hidden}body{background:var(--bg-deep);color:var(--text-primary);font-family:var(--font-body);-webkit-font-smoothing:antialiased;font-size:15px;line-height:1.6}.chat-root{flex-direction:column;max-width:860px;height:100dvh;margin:0 auto;display:flex;position:relative;overflow:hidden}.bg-orb{filter:blur(80px);opacity:.35;pointer-events:none;z-index:0;border-radius:50%;animation:12s ease-in-out infinite alternate orbFloat;position:fixed}.bg-orb-1{background:radial-gradient(circle,#1a6b5e 0%,#0000 70%);width:500px;height:500px;animation-delay:0s;top:-150px;left:-100px}.bg-orb-2{background:radial-gradient(circle,#0a3d35 0%,#0000 70%);width:400px;height:400px;animation-delay:-4s;bottom:-100px;right:-80px}.bg-orb-3{background:radial-gradient(circle,#f0a50026 0%,#0000 70%);width:300px;height:300px;animation-delay:-8s;top:40%;right:10%}@keyframes orbFloat{0%{transform:translate(0)scale(1)}to{transform:translate(30px,40px)scale(1.08)}}.bg-grain{pointer-events:none;z-index:1;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='noise'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23noise)' opacity='0.04'/%3E%3C/svg%3E");position:fixed;inset:0}.chat-header{z-index:10;border-bottom:1px solid var(--glass-border);-webkit-backdrop-filter:blur(20px)saturate(180%);background:#050e0cbf;flex-shrink:0;padding:0 20px;position:relative}.header-inner{justify-content:space-between;align-items:center;max-width:820px;height:60px;margin:0 auto;display:flex}.logo-area{align-items:center;gap:12px;display:flex}.logo-icon{background:var(--primary);color:#e8f4f1;width:36px;height:36px;box-shadow:0 0 16px var(--primary-glow),inset 0 1px 1px #ffffff26;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.logo-text{flex-direction:column;display:flex}.logo-main{font-family:var(--font-heading);color:var(--text-primary);letter-spacing:.02em;font-size:17px;font-weight:700;line-height:1.2}.logo-sub{color:var(--text-secondary);letter-spacing:.04em;font-size:11px}.reset-btn{border:1px solid var(--glass-border);background:var(--glass);width:34px;height:34px;color:var(--text-secondary);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;transition:all .25s;display:flex}.reset-btn:hover{border-color:var(--glass-border-strong);color:var(--primary-light);background:#2da58e1f;transform:rotate(180deg)}.chat-main{z-index:5;scroll-behavior:smooth;flex:1;padding:24px 20px;position:relative;overflow:hidden auto}.chat-main::-webkit-scrollbar{width:4px}.chat-main::-webkit-scrollbar-track{background:0 0}.chat-main::-webkit-scrollbar-thumb{background:#2da58e4d;border-radius:4px}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:calc(100dvh - 200px);padding:40px 20px;animation:.5s fadeUp;display:flex}@keyframes fadeUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.empty-icon{background:linear-gradient(135deg,var(--primary)0%,var(--primary-light)100%);color:#e8f4f1;width:64px;height:64px;box-shadow:0 0 40px var(--primary-glow);border-radius:20px;justify-content:center;align-items:center;margin-bottom:20px;display:flex}.empty-title{font-family:var(--font-heading);color:var(--text-primary);margin-bottom:10px;font-size:26px;font-weight:700}.empty-subtitle{color:var(--text-secondary);max-width:420px;margin-bottom:28px;font-size:14px;line-height:1.7}.suggestions{flex-wrap:wrap;justify-content:center;gap:10px;max-width:560px;display:flex}.suggestion-btn{border-radius:var(--radius-sm);border:1px solid var(--glass-border-strong);color:var(--primary-light);font-family:var(--font-body);cursor:pointer;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#1a6b5e1a;padding:9px 16px;font-size:13px;transition:all .25s}.suggestion-btn:hover{border-color:var(--primary-light);background:#1a6b5e38;transform:translateY(-2px);box-shadow:0 4px 16px #2da58e33}.messages-list{flex-direction:column;gap:16px;max-width:820px;margin:0 auto;display:flex}.message-row{align-items:flex-end;gap:10px;animation:.3s fadeUp;display:flex}.message-user{flex-direction:row-reverse}.message-assistant .agent-message-wrapper{max-width:72%}@media (max-width:600px){.message-assistant .agent-message-wrapper{max-width:88%}}.avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;display:flex}.assistant-avatar{background:linear-gradient(135deg,var(--primary)0%,var(--primary-light)100%);color:#e8f4f1;box-shadow:0 0 12px var(--primary-glow)}.user-avatar{border:1px solid var(--glass-border);color:var(--text-secondary);background:#e8f4f11a}.bubble{border-radius:var(--radius);word-break:break-word;max-width:72%;padding:14px 18px;font-size:14.5px;line-height:1.65}.bubble-assistant{background:var(--assistant-bubble);border:1px solid var(--glass-border);border-radius:var(--radius)var(--radius)var(--radius)4px;-webkit-backdrop-filter:blur(16px);color:var(--text-primary);box-shadow:0 4px 24px #0000004d,inset 0 1px #ffffff0d}.bubble-user{background:var(--user-bubble);border-radius:var(--radius)var(--radius)4px var(--radius);color:#fff;box-shadow:0 4px 16px #1a6b5e66}.agent-message-wrapper{flex-direction:column;gap:4px;max-width:72%;display:flex}.customer-bubble{max-width:100%!important}.customer-label{justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;display:flex}.customer-label>span{letter-spacing:.08em;text-transform:uppercase;color:var(--primary-light);opacity:.7;font-size:10px;font-weight:700}.copy-btn{border:1px solid var(--glass-border-strong);color:var(--primary-light);font-family:var(--font-body);cursor:pointer;white-space:nowrap;background:#2da58e1a;border-radius:6px;align-items:center;gap:4px;padding:4px 10px;font-size:11px;font-weight:600;transition:all .2s;display:flex}.copy-btn:hover{background:#2da58e33}.copy-btn-success{color:#4ade80!important;background:#4ade8026!important;border-color:#4ade8066!important}.agent-details-wrapper{flex-direction:column;gap:0;display:flex}.agent-toggle{color:#d97706;font-family:var(--font-body);cursor:pointer;text-align:left;background:#f59e0b0f;border:1px solid #f59e0b33;border-radius:8px;align-items:center;gap:5px;width:fit-content;padding:6px 12px;font-size:12px;font-weight:600;transition:all .2s;display:flex}.agent-toggle:hover{background:#f59e0b1f;border-color:#f59e0b59}.agent-details-body{color:#d97706;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#1e1405cc;border:1px solid #f59e0b33;border-top:none;border-radius:0 0 8px 8px;padding:12px 14px;animation:.2s fadeUp}.typing-bubble{align-items:center;gap:6px;padding:14px 20px;display:flex}.typing-dot{background:var(--primary-light);border-radius:50%;width:7px;height:7px;animation:1.2s ease-in-out infinite typingBounce}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typingBounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-6px)}}.error-msg{text-align:center;color:#f87171;border-radius:var(--radius-sm);background:#f871711a;border:1px solid #f8717133;padding:10px;font-size:13px}.chat-footer{z-index:10;border-top:1px solid var(--glass-border);-webkit-backdrop-filter:blur(20px)saturate(180%);background:#050e0ccc;flex-shrink:0;padding:16px 20px 20px;position:relative}.input-form{max-width:820px;margin:0 auto}.input-wrapper{border:1px solid var(--glass-border);border-radius:var(--radius);background:#ffffff0a;align-items:flex-end;gap:10px;padding:10px 14px;transition:border-color .25s,box-shadow .25s;display:flex}.input-wrapper:focus-within{border-color:var(--glass-border-strong);box-shadow:0 0 0 3px #2da58e1a,0 0 20px #2da58e14}.chat-input{color:var(--text-primary);font-family:var(--font-body);resize:none;background:0 0;border:none;outline:none;flex:1;min-height:24px;max-height:120px;font-size:14.5px;line-height:1.5;overflow-y:auto}.chat-input::placeholder{color:var(--text-secondary)}.chat-input:disabled{opacity:.6}.send-btn{background:var(--primary);color:#e8f4f1;cursor:pointer;width:38px;height:38px;box-shadow:0 0 12px var(--primary-glow);border:none;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;transition:all .25s;display:flex}.send-btn:hover:not(:disabled){background:var(--primary-light);transform:scale(1.05);box-shadow:0 0 20px #2da58e66}.send-btn:disabled{cursor:not-allowed;box-shadow:none;background:#2da58e40}.footer-note{text-align:center;color:var(--text-secondary);letter-spacing:.02em;margin-top:8px;font-size:11px}.spin{animation:1s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width:600px){.chat-main{padding:16px 12px}.chat-footer{padding:12px 12px 16px}.chat-header{padding:0 14px}.bubble{max-width:88%;font-size:14px}.empty-title{font-size:22px}.suggestions{gap:8px}.suggestion-btn{padding:8px 12px;font-size:12px}}.admin-root{background:var(--bg-deep);min-height:100dvh;color:var(--text-primary);position:relative;overflow-x:hidden}.admin-bg-orb{filter:blur(100px);opacity:.2;pointer-events:none;z-index:0;border-radius:50%;position:fixed}.orb-1{background:radial-gradient(circle,#1a6b5e 0%,#0000 70%);width:600px;height:600px;top:-200px;left:-150px}.orb-2{background:radial-gradient(circle,#0a3d35 0%,#0000 70%);width:400px;height:400px;bottom:0;right:0}.admin-header{z-index:10;border-bottom:1px solid var(--glass-border);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#050e0cd9;padding:0 24px;position:sticky;top:0}.admin-header-inner{justify-content:space-between;align-items:center;gap:16px;max-width:960px;height:64px;margin:0 auto;display:flex}.admin-title-area{align-items:center;gap:14px;display:flex}.back-btn{border:1px solid var(--glass-border);background:var(--glass);width:34px;height:34px;color:var(--text-secondary);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;text-decoration:none;transition:all .2s;display:flex}.back-btn:hover{border-color:var(--glass-border-strong);color:var(--primary-light)}.admin-title{font-family:var(--font-heading);color:var(--text-primary);font-size:18px;font-weight:700;line-height:1.2}.admin-subtitle{color:var(--text-secondary);font-size:11px}.admin-actions{gap:8px;display:flex}.admin-btn{font-family:var(--font-body);cursor:pointer;border:1px solid;border-radius:8px;align-items:center;gap:6px;padding:7px 14px;font-size:13px;transition:all .2s;display:flex}.btn-refresh{border-color:var(--glass-border-strong);color:var(--primary-light);background:#2da58e1a}.btn-refresh:hover:not(:disabled){background:#2da58e33}.btn-clear{color:#f87171;background:#ef444414;border-color:#ef44444d}.btn-clear:hover:not(:disabled){background:#ef444426}.admin-btn:disabled{opacity:.4;cursor:not-allowed}.admin-main{z-index:5;max-width:960px;margin:0 auto;padding:28px 24px 40px;position:relative}.stats-grid{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px;display:grid}@media (max-width:700px){.stats-grid{grid-template-columns:repeat(2,1fr)}}.stat-card{border:1px solid var(--glass-border);border-radius:var(--radius);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#0c1e1ab3;flex-direction:column;gap:6px;padding:18px 16px;display:flex}.stat-icon{border-radius:10px;justify-content:center;align-items:center;width:36px;height:36px;margin-bottom:4px;display:flex}.icon-total{color:var(--primary-light);background:#2da58e26}.icon-answered{color:#4ade80;background:#22c55e1f}.icon-unanswered{color:#f59e0b;background:#f59e0b1f}.icon-rate{color:var(--primary-light);background:#2da58e26}.stat-value{color:var(--text-primary);font-size:28px;font-weight:700;line-height:1}.stat-label{color:var(--text-secondary);font-size:12px}.progress-section{margin-bottom:20px}.progress-label{color:var(--text-secondary);justify-content:space-between;margin-bottom:6px;font-size:13px;display:flex}.progress-pct{color:var(--primary-light);font-weight:600}.progress-bar{background:#ffffff0f;border-radius:10px;height:6px;overflow:hidden}.progress-fill{background:linear-gradient(90deg,var(--primary)0%,var(--primary-light)100%);border-radius:10px;height:100%;transition:width .6s}.filter-tabs{flex-wrap:wrap;gap:6px;margin-bottom:16px;display:flex}.filter-tab{font-family:var(--font-body);border:1px solid var(--glass-border);background:var(--glass);color:var(--text-secondary);cursor:pointer;border-radius:8px;padding:7px 14px;font-size:13px;transition:all .2s}.filter-tab.active{border-color:var(--glass-border-strong);color:var(--primary-light);background:#2da58e26}.filter-tab:hover:not(.active){border-color:var(--glass-border-strong);color:var(--text-primary)}.conv-list{flex-direction:column;gap:8px;display:flex}.conv-card{border-radius:var(--radius);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#0a191699;border:1px solid;overflow:hidden}.conv-answered{border-color:var(--glass-border)}.conv-unanswered{border-color:#f59e0b4d}.conv-header{cursor:pointer;text-align:left;width:100%;color:inherit;background:0 0;border:none;align-items:center;gap:10px;padding:14px 16px;font-family:inherit;transition:background .2s;display:flex}.conv-header:hover{background:#ffffff08}.conv-status{flex-shrink:0;align-items:center;gap:6px;display:flex}.icon-unanswered{color:#f59e0b}.icon-answered{color:#4ade80}.conv-badge{white-space:nowrap;border-radius:20px;padding:2px 7px;font-size:10px;font-weight:600}.badge-unanswered{color:#f59e0b;background:#f59e0b26;border:1px solid #f59e0b4d}.badge-answered{color:#4ade80;background:#4ade801a;border:1px solid #4ade8033}.conv-question-preview{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;flex:1;font-size:14px;overflow:hidden}.conv-meta{color:var(--text-secondary);flex-shrink:0;align-items:center;gap:8px;display:flex}.conv-time{font-size:12px}.conv-body{border-top:1px solid var(--glass-border);flex-direction:column;gap:14px;padding:16px;display:flex}.conv-section{flex-direction:column;gap:6px;display:flex}.conv-label{letter-spacing:.08em;text-transform:uppercase;color:var(--text-secondary);font-size:10px;font-weight:700}.conv-text{white-space:pre-wrap;word-break:break-word;font-size:14px;line-height:1.65}.question-text{border-left:3px solid var(--primary);color:var(--text-primary);background:#2da58e14;border-radius:8px;padding:10px 14px}.response-text{color:var(--text-secondary);background:#ffffff08;border-radius:8px;padding:10px 14px}.conv-footer{color:var(--text-secondary);opacity:.6;justify-content:space-between;font-size:11px;display:flex}.admin-error{border-radius:var(--radius-sm);color:#f87171;background:#f871711a;border:1px solid #f8717133;align-items:center;gap:8px;margin-bottom:16px;padding:12px 16px;font-size:14px;display:flex}.admin-loading{text-align:center;color:var(--text-secondary);flex-direction:column;align-items:center;gap:12px;padding:60px;display:flex}.admin-empty{text-align:center;color:var(--text-secondary);flex-direction:column;align-items:center;gap:12px;padding:60px;font-size:14px;display:flex}.unanswered-tip{border-radius:var(--radius-sm);color:#f59e0b;background:#f59e0b14;border:1px solid #f59e0b33;align-items:flex-start;gap:8px;margin-top:16px;padding:12px 16px;font-size:13px;line-height:1.5;display:flex}@media (prefers-reduced-motion:reduce){.bg-orb,.typing-dot,.reset-btn,.suggestion-btn,.send-btn,.empty-state,.message-row{transition:none!important;animation:none!important}}